The Important of Logistics To A Small Business
Small businesses are prone to having logistics issues, unlike large corporations that can handle their logistics internally. Just like the organ of the body that regulates blood flow, logistics regulate a major part of a small business.
As a small business owner, especially in Nigeria, there is a need to have a solid logistics or delivery company (as it is popularly called) as a partner if you want your business to grow. You should use a reliable logistics company such as Kwik because goods must be delivered on time, correctly and in good conditions just as your customer wants it.
As much as small business owners always want to satisfy their customers when it comes to delivering their goods to them, it is not so easy to find a lot of reliable logistics companies.
However, Kwik is a delivery company that small business owners can rely on for faster delivery of their products to their customers.
Kwik has made life easier for business owners and vendors, because their customers’ businesses are practically their business, all businesses should partner with a logistics company such as Kwik.
A business that fails to deliver appropriately and on time is indirectly telling a customer they are not capable enough and do not deserve to be in business. Not only will the customer be dissatisfied, but they also may not patronise such business in the future. Hence, the need to partner with Kwik.
Partnering with Kwik as a small business will benefit you in 3 ways.
- Customer retainership
- Customer retainership: Partnering with Kwik is a good way to start if you want to retain your customers.
A lot of small business owners lose their customers after their first transaction together. If a person is trusting you with their money, it is important that you serve them appropriately.
So, if you want a high customer return rate, you must always deliver and on time too.
- Growth: It is the dream of every small business owner to grow bigger and better. To make this dream a reality, logistics shouldn’t be taken with levity. Timeliness is very important in business, you need to be able to deliver your customers orders on time if you want your business to grow.
When you key into meaningful partnerships such as a logistics partnership with Kwik, you will be able to satisfy your customers and in turn, grow your business.
You need to understand your business and your target audience. When you do, you can then define strategies to satisfy them. These things must be done with a conscious effort so as to take note of your progress, the things you are doing right and the things you need to improve on to make the business grow.
- Profitability: The sole aim of every business is profit. Now imagine your business being profitable because you are doing the right thing (partnering with Kwik).
This point (profitability) is tied to the first two (2) points. You understand your business and target audience, you partner with a fantastic logistics company and everything will work out fine.
If your customers keep returning to patronize you, your business will definitely grow and the growth of your business will surely bring more profit for you while you keep evolving.
Uncalculated and unexpected delivery delays will not only make the customers dissatisfied, it will more likely make the customers get their products from another vendor the next time they want to.
Inability to deliver on time is directly linked to customer gratification which is linked to customer return and referral rate and then, in turn, linked to the growth of a small business.
All these and many more are the reasons any small business needs to partner with a trustworthy and reliable logistics company such as Kwik who can focus all their energy on making sure a small business doesn’t experience logistical problems and ensure the growth of such business.