If you’re an eCommerce vendor, social media vendor, or own a small business in Ibadan, one thing you must consider getting right is the delivery of your products to your customers. Customer needs have changed dramatically and most now expect a fast and reliable delivery service.

If you want to improve your customer service and grow your business, it’s important to pay attention to your delivery process. Read on to learn why kwik delivery is so important in eCommerce and why more than 100,000 businesses trust us. 

Why is kwik delivery so important 

In the past, product delivery usually took 7-10 days, with very limited options available to customers. However, as technology is improving, so has the number of delivery methods and options.

These days, customers have many options when it comes to receiving the products they buy online. This led to a complete change in how deliveries should work.

Same-day deliveries are no longer considered a luxury from the top organizations, they are actually expected from any small business owner. So if your business doesn’t offer this delivery option, you could be missing out on a lot of potential customers.

Delivery is also the last impression a customer has of your company. So if they encounter a problem, they will view your brand negatively and are unlikely to buy from you again. 

READ MORE: 10 Ways To Increase Your Online Sales With KwikStore

Why choose kwik delivery?

These are a few reasons why kwik delivery is so important in eCommerce and why more than 100,000 businesses trust us. 

Fast and affordable deliveries

You can never get it wrong using kwik delivery. Not only is our delivery service affordable, but we also regularly give our customers discount coupons on our kwik delivery app. Also, all items get to your customers in less than 90 minutes. 

Variety of delivery options

Irrespective of the item size, Kwik will help you deliver them with the robust vehicle categories we have available. Our vehicles range from motorbikes to 30-tons trucks.

kwik delivery handles all the stress 

There is one costly mistake you can make with your delivery service and that is choosing the wrong company. You should not only look at the cost when choosing the right delivery service for your business. You also need to make sure you use a reliable delivery company that helps you run your business smoothly.

So many small businesses may prefer to handle their own delivery service, but when orders increase, partnering with Kwik is essential to relieve that stress and allow you to focus on other parts of the business.

Real-time tracking

You can know where your package is at any point in time through real-time tracking updates on our app. This maintains transparency and keeps you updated on the entire journey from when the item is picked up to when your customer receives the item. 

Discounts and offers

Our existing customers enjoy free or discounted delivery services regularly. Kwik constantly rewards loyal and long-term customers with exciting discounts and free rides. We are always coming up with several ways to make our customers happy and attract more customers to our brand. Download our kwik delivery app right now and use the “WELCOME” discount code to enjoy 15% off your first delivery order. 

Customer satisfaction and retention

Customers are the most important factor in eCommerce business and therefore customer satisfaction should be the top priority in everything you do. And using kwik delivery makes sure your customers get their items in time. This improves customer satisfaction and increases the chances of them buying from you again.

Customers want communication from the start of their buying experience. This includes offering clear delivery service options on your website or social media page.

Buyers rely on updates and it shows a business is interested in their overall happiness. Deliveries can cause a customer to plan their day accordingly, so providing a time frame for delivery can ensure customers are happy with their experience and will buy from you again.

In e-commerce, your reputation comes first. If you offer a poor quality delivery service, it will have a significant negative impact on your reputation. That’s why you need Kwik!

These days, social media has become a major place where major brands and business owners build and nurture an audience that eventually becomes customers. So making sure you’re not using a poor delivery service is more important than ever.

Even if a single customer writes a negative review about how much stress it took them to get their items from you, it will make other potential customers not buy from you.

So if you want to be successful, it is important to follow the above tips and work to improve your delivery service as much as possible.

What are you waiting for? Partner with Kwik today and let’s help you grow your business.